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Get all the help, support and advice on the Gigabit Broadband Voucher Scheme right here

If you want to know more about the different types of internet connections available, our help and advice section is packed with informative articles and helpful videos

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Frequently Asked Questions

Take a look below at our frequently asked questions. If your question isn’t answered here, you can contact our team by calling 0333 363 6454.

What is a gigabit-capable connection?

A gigabit-capable connection is defined as a line providing speeds of 1,000 Mbps which is also referred to as 1 Gbps or “Gigabit internet”. Under the gigabit voucher scheme businesses can choose to take speeds from 100Mbps to the full carrier capacity depending on their requirements. Dedicated Ethernet or leased line connections can provide speeds up to 10 Gbps.

What would a gigabit connection mean for my business?

With an increase in upload and download speeds, your business could benefit from transferring data faster which can translate to increased staff productivity. With more applications becoming cloud-based, your business’ requirements for internet bandwidth increases; the use of Voice over Internet Protocol (VoIP) services and video conferencing platforms such as Skype all require low latency and uncontended bandwidth to perform optimally. An uncontended (not shared) Ethernet line offers guaranteed speeds.

Who is eligible to apply?

Small to medium-sized businesses (SMBs) with fewer than 250 employees, a turnover of less than €50m and that have received under €200k in public grants in the last three years.

The Gigabit Voucher Scheme started as a trial in four areas of the UK for wave one and due to its success rolled out to the rest of the UK in April 2018

What can be claimed for?

Business vouchers with values of between £500 and £3,000 are available to put towards installation costs of a gigabit-capable connection. The new connection must deliver minimum speeds of 100 Mbps and be at least double the speed of the current service.

The vouchers do not cover VAT or monthly line rentals.

Is there an expiry date?

The government will stop issuing vouchers when the allocated fund runs out, or by March 2019 – whichever comes first.

How do I claim gigabit vouchers?

You must first choose a supplier for your connection which is registered under the Gigabit Voucher Scheme. Once you place an order for the connection, you can claim up to £3,000 towards the installation costs.

Want to know more about the Gigabit Voucher Scheme?

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What is the Gigabit Broadband Voucher Scheme?
Samantha Ward